How to run a BPO pilot that actually tells you something
A pilot is the cheapest way to find out whether an outsourcing partner can do the job. Here is how to set one up so the result is clear, fair and useful.
Your customers are awake somewhere. So is your team.
Unimax runs customer support, sales and back-office operations for companies in the US, Canada, the UAE and beyond, from our delivery centre in Bangalore. Teams that work your customers' hours, trained on your product and reported against your targets.
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What we run for you
Voice and non-voice operations for business and consumer customers. Pick one service or combine them into a single programme.
- Customer support Inbound phone, chat and email support staffed around your customers' hours. We learn your product, follow your tone and report against the service levels you set.
- Outbound sales Trained callers who sell, upsell, renew and win back customers for you, working to the calling rules of each market you sell into.
- Lead generation B2B prospecting, lead qualification and appointment setting that puts real conversations on your sales team's calendar.
- Chat, email and social support Non-voice support across live chat, email, messaging apps and social channels, written in your brand's tone and answered within the times you promise.
- Back office and data services Data entry, order processing, document handling, verification and research, done accurately and checked before it reaches your systems.
- Surveys and market research Phone and online surveys, customer feedback programmes and market research, with clean data and a clear summary at the end.
- Digital marketing and SEO Search engine optimisation, paid ads, social media and content that bring in enquiries, with your contact centre ready to answer them.
- Process consulting Business analysis, process mapping and outsourcing readiness, so you know what to move, what it will cost and how to make the transition safely.
How we start working together
Every programme follows the same four steps, so you see results before you commit to scale.
Discovery call
We learn your volumes, hours, channels, systems and what good looks like for you.
Process design
We document the work, plan staffing around your customers' hours and agree targets.
Pilot
A trained team goes live on a defined scope for a few weeks, measured against those targets.
Scale
Once the pilot proves out, we grow the team in phases and report every week.
Why companies choose Unimax
Lower cost starts the conversation. Coverage, flexibility and accountability keep it going.
More on how we workOpen every hour, every day
We run 24/7, so your customers reach a staffed team on their schedule, not ours.
Lower cost, more care
Bangalore costs less than staffing the same work at home. We reinvest part of that in training and supervision.
Scale up, scale down
Add agents for launches and peaks, then step back down, with no hiring or layoffs on your side.
Front office to back office
Support, sales, data work and marketing from one partner, working from one plan.
Rules built in
Calling hours, do-not-call lists and data access are planned into every programme from day one.
Proof before commitment
We start with a measured pilot, so you see results before signing up for more.
Industries we know
Teams trained on the products, language and rules of your sector.
- TelecomActivation, billing, technical support and retention for mobile, broadband and pay-TV providers and their resellers.
- Banking and financial servicesCustomer service, onboarding support, verification and collections reminders for banks, lenders, fintechs and insurers.
- HealthcareAppointment scheduling, patient enquiries, insurance verification and billing support for clinics, healthcare providers and health-tech companies.
- E-commerce and retailOrder support, returns, marketplace messaging, catalogue management and seasonal peak cover for online and multi-channel retailers.
- Technology and SaaSTier 1 technical support, customer onboarding, renewals and outbound pipeline generation for software and technology companies.
- Real estate and propertyLead response, viewing scheduling, tenant support and listing management for developers, brokers and property managers.
Where your customers are
One delivery centre in Bangalore, planned around the clocks of the markets you sell into.
- 8:08 AM United States Coverage from the East Coast to the West Coast
- 8:08 AM Canada Support for Canadian customers, coast to coast
- 4:08 PM UAE and GCC A close neighbour for Gulf businesses
- 1:08 PM United Kingdom and Europe Morning-to-evening cover for European customers
- 11:08 PM Australia and Asia Pacific Early-shift cover for Australia and Asia
Insights
Practical guides on outsourcing, support and compliance.
Outbound calling in the US, Canada and the UAE: the rules to plan around
Calling hours, do-not-call registries and consent rules differ by market. A plain-language overview of what to plan for before an outbound campaign starts.
In-house, outsourced or hybrid: choosing a support model
There is no single right answer to how you staff customer support. A look at the trade-offs, and why many growing companies end up somewhere in the middle.
Questions we hear often
Something else on your mind? Ask us directly.
Which countries do you serve?
Our clients and their customers are mainly in the United States, Canada and the UAE, and we also serve companies in the wider GCC, the UK and Europe, Australia and India. All delivery is managed from our centre in Bangalore, supported by our partner contact centres.
What hours do you work?
We operate 24 hours a day, seven days a week. Each programme is staffed around your customers' local hours, so a US client gets cover through the American business day and evening, and a UAE client through local trading hours and weekends.
Do you handle both voice and non-voice work?
Yes. We run inbound and outbound phone programmes as well as chat, email, messaging, social media, back-office and data work.
How quickly can you start?
A small pilot can usually go live within a few weeks of agreeing scope, depending on the training and system access the work needs. Larger programmes are phased in so quality is proven before volume grows.
How is pricing worked out?
Most programmes are priced per full-time agent per month, per hour, or per transaction. For some sales and lead generation work we can discuss models linked to results. We will recommend the model that fits your volumes after a short discovery call.
How do you protect our customers' data?
We work inside the systems and access levels you control, give every agent a named account, remove access promptly when someone leaves your account and agree data-protection terms in writing before work starts.
Tell us what needs covering
Share your volumes, hours and channels. We'll come back within one business day with a recommended team and a pilot plan.
- +91 94805 70680
- support@unimaxglobal.pro
- Open 24 hours, 7 days a week