Bangalore is nine and a half to thirteen and a half hours ahead of the continental US, depending on the time zone and daylight saving. That means our teams work through your business day while you sleep through ours, and the night shift is a normal, staffed shift with experienced supervisors, not a skeleton crew.
US customers hear clear, neutral English from agents trained in American spelling, date formats, holidays and service expectations. For outbound programmes we build calling plans around the rules that apply to your campaign, including national and internal do-not-call lists and permitted calling hours in the customer's local time.