Outsourcing services for every stage of the customer journey
From the first marketing touch to the last support ticket, we run the operations that keep customers buying and coming back. Choose a single service or combine several into one programme.
- Customer supportInbound phone, chat and email support staffed around your customers' hours. We learn your product, follow your tone and report against the service levels you set.
- Outbound salesTrained callers who sell, upsell, renew and win back customers for you, working to the calling rules of each market you sell into.
- Lead generationB2B prospecting, lead qualification and appointment setting that puts real conversations on your sales team's calendar.
- Chat, email and social supportNon-voice support across live chat, email, messaging apps and social channels, written in your brand's tone and answered within the times you promise.
- Back office and data servicesData entry, order processing, document handling, verification and research, done accurately and checked before it reaches your systems.
- Surveys and market researchPhone and online surveys, customer feedback programmes and market research, with clean data and a clear summary at the end.
- Digital marketing and SEOSearch engine optimisation, paid ads, social media and content that bring in enquiries, with your contact centre ready to answer them.
- Process consultingBusiness analysis, process mapping and outsourcing readiness, so you know what to move, what it will cost and how to make the transition safely.
Tell us what needs covering
Share your volumes, hours and channels. We'll come back within one business day with a recommended team and a pilot plan.
- +91 94805 70680
- support@unimaxglobal.pro
- Open 24 hours, 7 days a week