Not every process should be outsourced, and the ones that should are rarely ready on day one. Our consulting work helps you decide what to move, prepares it to move, and manages the transition so customers do not notice the change.
Business analysis
We review your current operations: volumes, costs, staffing, systems and service levels. We identify where time and money are lost and which processes are good candidates for outsourcing, automation or redesign.
Process mapping and documentation
We document processes step by step, including the exceptions that live only in someone's head. The result is a set of procedures any trained team can follow, which is valuable whether or not you outsource.
Transition and project management
For processes that move to us or another provider, we plan the transition in phases: knowledge transfer, a supervised pilot, a measured ramp-up, then steady state. Each phase has clear exit criteria, so you decide when to move on.
Vendor review
Already outsourcing and unhappy with the results? We can review your current vendor's performance, contracts and reporting, and recommend whether to fix, re-scope or move the work.