Outbound calling works when the people on the phone understand the offer, respect the person they are calling and know when to stop. We build outbound programmes around those three things.
Campaigns we run
New-customer acquisition from qualified lists, upsell and cross-sell to existing customers, subscription and contract renewals, win-back of lapsed accounts, and event or webinar registration. Each campaign gets its own script, objection handling guide and offer rules agreed with you before the first dial.
Calling within the rules
Every market has its own rules on when you can call, who you can call and what you must say. During setup we map the requirements that apply to your campaign, such as do-not-call registries and permitted calling hours in the US, Canada and the UAE, and build them into the dialling plan and scripts. You stay in control of consent and data; we follow the rules you and your counsel set.
Measured on results
We report contacts, conversations, conversion rate, revenue or units sold and cost per sale, by agent and by list. Where it suits the campaign we are happy to discuss a pricing model that ties part of our fee to outcomes.