How to run a BPO pilot that actually tells you something
A pilot is the cheapest way to find out whether an outsourcing partner can do the job. Here is how to set one up so the result is clear, fair and useful.
Insights
Practical guides on outsourcing, customer support, lead generation and compliance for companies selling across borders.
Outbound calling in the US, Canada and the UAE: the rules to plan around
Calling hours, do-not-call registries and consent rules differ by market. A plain-language overview of what to plan for before an outbound campaign starts.
In-house, outsourced or hybrid: choosing a support model
There is no single right answer to how you staff customer support. A look at the trade-offs, and why many growing companies end up somewhere in the middle.
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