Canadian customers expect service that understands Canadian context: provinces, postal codes, bilingual packaging, local holidays and the difference between a Toronto and a Vancouver business day. Our agents are trained on these details before they go live on your account.
Outbound calling in Canada falls under the CRTC's Unsolicited Telecommunications Rules. For outbound campaigns we plan around them from the start, including National Do Not Call List checks, an internal do-not-call list, caller identification and the permitted calling windows on weekdays and weekends.