Activation, billing, technical support and retention for mobile, broadband and pay-TV providers and their resellers.
New connections, porting and welcome calls
Explaining bills, resolving disputes and setting up payments
Connectivity, device and router troubleshooting
Save offers and win-back for customers who want to leave
Plan and device upgrades for existing customers
Telecom customers call when something has stopped working or a bill looks wrong. Both moments decide whether they stay. We staff these queues with agents trained on your plans, your billing and your troubleshooting flows, so the first person a customer speaks to can usually fix the problem.
On the sales side we handle new connections, plan upgrades, device offers and retention calls to customers approaching the end of a contract, working to the consent and calling rules of each market.
Share your volumes, hours and channels. We'll come back within one business day with a recommended team and a pilot plan.