Tier 1 technical support, customer onboarding, renewals and outbound pipeline generation for software and technology companies.
Log-in, configuration and how-to questions
Welcome calls and guided set-up for new customers
Reminders and renewal processing ahead of contract end
Prospecting and meeting booking for your sales team
Articles and macros based on real tickets
Software companies grow faster than their support teams. We take on first-line technical support, onboarding calls and help-centre upkeep, so your engineers and success managers can focus on complex accounts.
On the revenue side we run outbound prospecting and appointment setting for your account executives, plus renewal reminders and expansion conversations with existing customers.
Share your volumes, hours and channels. We'll come back within one business day with a recommended team and a pilot plan.