Order support, returns, marketplace messaging, catalogue management and seasonal peak cover for online and multi-channel retailers.
Tracking, delivery issues and order changes
Return authorisations, exchanges and refund processing
Product advice that helps shoppers buy
Amazon, Noon, eBay and other seller inboxes
Listings, descriptions, prices and stock
Online shoppers expect answers in minutes, at any hour, on whatever channel they used to buy. We cover order tracking, returns and refunds, product questions and payment issues across chat, email, phone and marketplace messages.
Behind the storefront our back-office team keeps catalogues accurate, processes orders and reconciles returns. When a sale or the holiday season arrives, we add trained agents ahead of the spike instead of after it.
Share your volumes, hours and channels. We'll come back within one business day with a recommended team and a pilot plan.